FAQs


What size should I order?

We understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you aren't sure what size to order. We have created a general sizing guide to help you decide which size would be the best fit for you.

We also try to provide specific details about each product in the description, so be sure to check there as well. If you still have questions about a specific piece, just drop us a line at shopcharleerose@gmail.com and we will try to provide any information we can to help you find the best fit. 

 

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Will I be charged sales tax on my order?

If you're shipping your order to Virginia, applicable sales tax will be added automatically.

 

How long does it take to process my return?

Once we receive your items, your return will be processed within 5-7 business days. A gift card will be issued via email to the address used to place the original order.

 

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!

 

I returned an item and have not received my gift card code yet! What do I do?

If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at shopcharleerose@gmail.com and we will get back to you as soon as possible. Keep in mind that sometimes the email may filter into your junk or spam folder! Make sure “Charlee Rose Boutique” is added to your address book to avoid this happening! Also, note that the email sent out by us with your gift card code is sent to the email that was used when ordering.